Terms of Service
The agreement between you and Drawn In Code when we work together.
Effective Date: April 2026
1. Introduction
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Drawn In Code (“we,” “us,” or “our”), a web design and development agency based in Wenatchee, Washington.
By engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with your project. We encourage you to read this document carefully before approving any project proposal.
2. Services Description
Drawn In Code provides professional web design and development services for local businesses. Our offerings include, but are not limited to:
- Custom Website Design — Bespoke visual design tailored to your brand identity, audience, and business goals.
- Website Development — Custom websites built with HTML, CSS (Tailwind), and JavaScript. No templates or page builders.
- Website Redesign — Complete overhaul of existing websites to modernize design, improve performance, and boost conversions.
- Landing Pages — Focused, conversion-optimized single-page designs for campaigns, promotions, or lead generation.
- Ongoing Maintenance — Monthly hosting, performance monitoring, content updates, and technical support.
The specific scope, deliverables, and timeline for your project will be outlined in your individual project proposal or service agreement.
3. Project Process
Every project follows our proven five-step process to ensure clarity, quality, and satisfaction at every stage:
Discovery
We begin with a 30-minute discovery call to learn about your business, brand, audience, competitors, and goals. This conversation shapes the creative direction of your entire project.
Design
We create a custom mockup of your homepage and key pages. You’ll review the design direction and provide feedback before we move to development.
Build
We develop the full website with clean, performant code — fully responsive across all devices, optimized for speed, and structured for search engines.
Review & Refine
You review the completed site and share your feedback. We refine the design and content through your included revision rounds until you’re completely satisfied.
Launch
Once approved, we handle deployment, DNS configuration, SSL setup, and final testing. We walk you through your new site and ensure you’re confident from day one.
4. Payment Terms
Drawn In Code provides website design, development, hosting, and ongoing care as your subscription — your monthly plan (the “Plan”). There is no upfront design fee, no 50% deposit, no final-payment-before-launch — you pay as you use the site, not before you’ve seen it. The terms below apply to every tier and to both billing frequencies.
4.1 Monthly Billing (Default)
Monthly billing is the default. Your first charge runs on the launch date of your site — the day it goes live on your domain — and recurs on the same day of each calendar month thereafter. If your launch falls on the 31st, recurrence shifts to the last day of months that don’t have a 31st.
4.2 Annual Prepay
You may instead choose annual prepay, in which the full twelve (12) months of service are paid in a single charge on the launch date. The annual rate is calculated as your quoted monthly rate × 12 × 0.9, reflecting a 10% discount versus monthly billing. Annual prepay is non-refundable. Wind-down handling for annual prepay is governed by Section 5.7.
4.3 Month-to-Month Service
All Plans are month-to-month from launch. There is no minimum number of paid months and no early-cancellation penalty — either party may end the engagement under Section 5.2 with thirty (30) days’ written notice. Annual prepay is an optional billing convenience for clients who want to prepay at a discount; it does not change the underlying month-to-month structure, but the prepayment itself is non-refundable as set out in Section 5.7.
4.4 Accepted Payment Methods
We accept ACH bank transfer and major credit cards (Visa, Mastercard, American Express, Discover). Charges are processed through our payment processor on the dates described in 4.1 and 4.2. You will receive an emailed receipt for every charge.
4.5 Late Payment
If a scheduled charge fails — expired card, insufficient funds, bank hold — there is a five (5) day grace period from the original due date. If the outstanding balance is not resolved within five days, the site will be taken offline temporarily until the balance is paid in full, at which point we restore it promptly. No advance notice from Drawn In Code is required before pausing the site. When a site is taken offline for non-payment, we will notify you via email, phone call, or text message. We do not assess per-invoice late-fee percentages; this is a monthly Plan, not a project invoice.
4.6 Setup Fees
There are no setup fees as part of standard Plan billing. If your project requires custom integrations beyond the included tier scope — for example, booking systems, payment processors, member logins, multi-language support, or third-party API connections — a one-time $500 setup fee applies. The fee is flat: it does not scale with the number of integrations or with project complexity. Setup fees are invoiced only after written client approval and are never bundled into the first Plan charge. Setup fees are non-refundable once work has begun (see Section 5.7(d)).
4.7 Sales Tax
All prices shown on our pricing page, in proposals, and in client-facing documents are listed exclusive of applicable sales tax. Drawn In Code is based in Wenatchee, Washington, and we are required under Washington State law to collect and remit sales tax on digital services provided to clients located in Washington, as well as on certain custom development work regardless of client location. Where tax applies, it is calculated at the current statutory rate and added as a separate line item on your invoice or Plan receipt. Tax is computed and collected automatically through our payment processor (Stripe Tax), based on the billing address on file. If your organization is tax-exempt, please provide a valid exemption certificate before your first invoice and we will adjust accordingly. Questions about how tax applies to your specific situation are welcome — just reach out before approving the proposal.
4.8 Scope Adjustments
Web projects sometimes grow beyond their original scope — a new feature request surfaces mid-build, or post-launch usage reveals that your site needs more ongoing work than either of us expected. We handle that honestly and transparently.
(a) One-time scope additions. If a project requires more development hours than originally discussed — because requirements changed, new features were requested, or the build proved more complex than anticipated — we will notify you, explain the additional work involved, and propose a one-time fee (at our standard hourly rate of $75 per hour) to cover the difference. No extra work begins until you approve the fee in writing.
(b) Ongoing scope increases. If changes or feature additions will meaningfully increase the ongoing maintenance, support, or complexity of your site for the foreseeable future — for example, a new booking system that requires regular updates, or a content section that needs frequent attention — we reserve the right to propose an adjustment to your monthly Plan rate. Any rate adjustment requires mutual written agreement before it takes effect.
(c) If we can’t agree. If a mutual agreement on scope or pricing cannot be reached after good-faith discussion, Drawn In Code may, at its discretion: (i) end the Agreement under the wind-down provisions in Sections 5 and 10, with all exit options and ownership rights preserved for you; or (ii) revert the site to its previous functionality — the version that existed before the disputed scope change — and continue service at the originally agreed-upon monthly rate. In either case, you are never billed for work you did not approve, and your content and brand assets remain yours per Section 5.4.
4.9 Custom Tool Development
For clients on Premium plans, we can build custom interactive tools tailored to your business — scheduling and appointment software, quote calculators, cost estimators, client portals, intake forms with conditional logic, and similar functionality. These go beyond standard website features and require ongoing hosting, maintenance, and support.
Custom tools are priced as a monthly add-on to your Plan. Before development begins, we provide a written scope document describing the tool, the build timeline, and the monthly fee increase. The add-on rate is agreed in writing and takes effect when the tool goes live. If you later choose to remove a custom tool, your monthly rate returns to the base tier amount.
Custom tool development may also be subject to the one-time $500 setup fee described in Section 4.6 if the tool involves third-party integrations (payment processors, scheduling APIs, etc.). The setup fee and the monthly add-on are separate charges and will be clearly itemized.
5. Term, Wind-Down & Ownership
5.1 Month-to-Month Service
This Agreement begins on the Engagement Start Date listed in your approved proposal and continues month-to-month. There is no twelve-month minimum service commitment. Either party may end the service under Section 5.2, subject to notice and any unpaid charges already incurred.
5.2 Notice to End Service
After launch, either party may end ongoing service by giving the other at least thirty (30) days’ written notice. Monthly fees continue through the notice period. There is no required term, no minimum number of months, and no early-cancellation penalty. The Site Transfer fee in Section 5.3(a) is the same regardless of how long the engagement has run.
5.3 Your Wind-Down Options
When this Agreement ends, you choose how the site exits with you. Notify us in writing within fifteen (15) days of the effective end date.
(a) Site Transfer — $1,000 handoff fee
Within thirty (30) days after you pay the $1,000 handoff fee, we deliver: (i) the production source code as deployed at the end date; (ii) all finalized text and image content; (iii) final design files in standard transferable formats; (iv) a written inventory of third-party services and credentials in use; and (v) up to four (4) hours of remote hosting migration and domain transition support.
The $1,000 handoff fee is the same regardless of how many months you have been with us. It compensates us for the actual work of packaging deliverables, writing deploy documentation, and being available during your handoff — not for ownership of materials. Your content and brand assets remain yours under Section 5.4(a) at all times, with or without a Site Transfer election.
(b) Site Sunset — no charge
If you’d rather close the chapter than hand it off, we will take the site offline, archive a copy for ninety (90) days, and deliver a clean export of all published text, full-resolution images, and brand assets. Retiring a site shouldn’t cost you anything.
5.4 What You Own
(a) Content — yours from day one. All copy, photographs, trademarks, logos, brand assets, and any other materials you provide or direct us to create belong to you immediately and unconditionally. We never hold content. If the engagement ends tomorrow, every word and image goes with you at no cost.
(b) Custom code & design — yours to take anytime upon Site Transfer. All custom code, custom layouts, and final design deliverables created specifically for your project are available for transfer to you at any time during or after the engagement. There is no minimum number of paid months required. The $1,000 Site Transfer fee in Section 5.3(a) covers the labor of packaging files, writing deploy documentation, and providing migration support — not a fee to convey ownership.
(c) Sunset path — always free. The Site Sunset option under Section 5.3(b) remains available at any time at no charge, regardless of how many months have passed. Choosing to sunset does not affect your ownership of content under 5.4(a).
(d) Pre-existing tools & frameworks. Drawn In Code’s pre-existing tools, internal frameworks, and reusable components remain ours, but we grant you a perpetual, royalty-free license to use them as integrated into your delivered site.
(e) Your pre-existing materials & third-party assets. Any pre-existing materials you provide (logos, copy, images) remain your property. You warrant that you have the right to use and grant us permission to incorporate these materials. Third-party assets such as stock photography, fonts, or plugins remain subject to their respective licenses, and we will inform you of any such assets and their licensing terms.
Portfolio Rights: We retain the right to showcase your completed website in our portfolio, case studies, and marketing materials unless you explicitly request otherwise in writing prior to project commencement.
5.5 Reduced Care Rate After Twelve Months
After twelve (12) consecutive paid monthly Plan periods (or the equivalent under annual prepay), your monthly Plan rate transitions automatically on month thirteen to your tier’s reduced care rate. The reduced rate covers hosting, ongoing maintenance, and — for Professional and Premium clients — the SEO, search-console, and reporting scope appropriate to your tier. Your specific reduced care rate is set out in your individual Client Service Agreement and reflects the tier you signed at, not the negotiated initial monthly rate.
The reduced care rate is automatic; no action is required on your part. If you prefer to wind the engagement down at the twelve-month mark instead of transitioning to the reduced rate, the same notice and wind-down options under Sections 5.2 and 5.3 apply.
5.6 Default Election
If you do not make a written election within fifteen (15) days of the end date, the Site Sunset option under 5.3(b) applies by default. We will send a single reminder at least seven (7) days before that deadline.
5.7 Annual Prepay Wind-Down
Annual prepay is non-refundable.
If you choose annual prepay and end the engagement before the year is complete, no refund is due for any unused months. Annual prepay is offered at a 10% discount versus monthly billing, and that discount is conditioned on the prepayment being committed for the full twelve months. This is the trade-off for the lower rate, and it is intentional.
(a) Non-refundable. Annual prepayments are non-refundable in full. There is no proration, no partial refund, and no credit issued for unused months upon wind-down. If you anticipate uncertainty about the length of the engagement, monthly billing is the appropriate path — switching from annual to monthly mid-engagement is not available.
(b) Notice period. Annual clients may end the engagement with thirty (30) days’ written notice, the same notice period that applies to monthly billing. The thirty days run inside the prepaid year — service continues through the notice period and ends at the close of that period or at the end of the prepaid year, whichever is earlier.
(c) Default election. If an annual client does not respond to the wind-down election notice within fifteen (15) days, the default is Site Sunset (free archive) under 5.3(b), identical to month-to-month clients.
(d) Setup fees are non-refundable once work has begun, regardless of billing frequency. Setup fees and the annual prepay are both non-refundable; all other one-off charges (rush delivery, scope additions invoiced at $75/hr) become non-refundable once the underlying work is performed.
6. Revisions
Revisions come in two flavors: the rounds included during the initial build, and the ongoing monthly edits included with every Plan tier.
Build-phase revisions
Every project includes two (2) rounds of revisions during the initial build at no additional cost. A “revision round” is defined as a consolidated set of feedback provided at one time, covering design, layout, content, or functionality adjustments.
We encourage you to gather all feedback before submitting each round to make the most of your included revisions. Partial or piecemeal feedback submitted across multiple communications within the same revision window will be treated as a single round.
Additional revision rounds beyond the included two may be arranged at a mutually agreed-upon rate, which will be communicated and confirmed in writing before any additional work begins.
Build-phase revisions do not include changes to the originally agreed-upon project scope, such as adding new pages, features, or functionality. Scope changes will be quoted separately.
Ongoing monthly edits
After launch, every Plan tier includes a monthly allowance of content edits — two (2) per month on Essential, five (5) on Professional, and ten (10) on Premium. Ongoing edits exist so small changes stay small: swap a photo, fix a typo, update a price, change a hero headline. One request at a time, typical turnaround twenty-four to forty-eight (24–48) hours from when we receive it.
What counts as one edit: up to 250 words of copy changes on a page, or one image swap, or one small visual tweak (a color, a spacing adjustment, a button label). The same change repeated across many places — for example, updating a phone number in the footer of every page, or swapping a logo sitewide — counts as a single edit, not one per page.
What doesn’t count as one edit: a brand-new page, a new section added to an existing page, a full-page copy rewrite, a layout restructure, or a custom integration. Work at that scale is quoted separately as a small project at $75 per hour, with the estimated hours agreed in writing before any work begins.
Unused edits do not roll over from month to month. The allowance resets on your billing anniversary.
7. Client Responsibilities
A successful project is a collaboration. To ensure we deliver the best possible result on schedule, we ask that you:
- Provide content — Supply text, images, logos, and any brand assets in a timely manner. If content is not available, we can provide placeholder content, but final copy is your responsibility.
- Provide feedback — Review deliverables and provide clear, consolidated feedback within 5 business days of receiving them.
- Respond in a timely manner — Delays in communication, content delivery, or feedback may result in extended timelines. Projects stalled for more than 30 days due to client inactivity may be considered abandoned.
- Grant necessary access — Provide domain registrar access, hosting credentials, or any other accounts required for deployment and configuration.
8. Hosting & Maintenance
We deploy all websites on Netlify, a modern hosting platform known for exceptional speed, security, and reliability. Your site is served from a global CDN (Content Delivery Network) for fast load times worldwide.
Our optional monthly maintenance plans include:
- Reliable web hosting with 99.9% uptime monitoring
- SSL certificate management and renewal
- Monthly performance and security health checks
- Content updates — 2 per month on Essential, 5 on Professional, 10 on Premium. See Section 6 for what counts as an edit.
- Priority email support
Hosting is optional. If you choose not to subscribe to a maintenance plan, you are responsible for your own hosting, SSL, and ongoing maintenance from launch onward. Ownership of project deliverables and end-of-engagement handoff are governed by Section 5 (Term, Wind-Down & Ownership), and notice to end any active monthly hosting plan follows the thirty (30) day rule in Section 5.2.
9. Limitation of Liability
To the fullest extent permitted by law, Drawn In Code shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, revenue, data, or business opportunities — arising out of or related to our services, regardless of the theory of liability.
Our total aggregate liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific project or service giving rise to the claim.
We are not responsible for any losses caused by third-party services, including but not limited to hosting providers, payment processors, domain registrars, or analytics platforms. We do not guarantee specific business outcomes, search engine rankings, or traffic results from any website we build.
10. Early Exit & Pre-Launch Wind-Down
Section 5 governs how this Agreement ends after launch. This Section 10 covers the narrower situation where the relationship ends before the site is delivered, or where one party needs to exit early for cause. Either party may invoke this Section by providing written notice (email is acceptable) to the other party.
If the Client ends the engagement before launch: Because Drawn In Code operates on a monthly Plan model with no upfront deposit, there is nothing to claw back from a deposit and no requirement to pay a full project fee. Instead, any discovery, design, or build work performed during the pre-launch phase — before the first monthly Plan invoice has been issued — is documented and may be billed in a single final pro-rata invoice at $75 per hour, capped at the equivalent of one (1) month of the chosen tier’s standard monthly rate. If you have already moved past launch and into active monthly billing, the engagement winds down under Section 5 instead, and you remain responsible only for monthly charges already incurred — there is no clawback on months you have already used. Annual prepay refund handling is governed exclusively by Section 5.7.
If Drawn In Code ends the engagement before launch: We will provide all completed work and files to you, and refund any payments for work not yet performed.
Ending the Agreement for material breach: Either party may end this Agreement for material breach by the other party that remains uncured fifteen (15) days after written notice describing the breach. Ending the Agreement for breach does not waive the wind-down options in Section 5.3, which remain available to the Client.
Your work is always yours. In every wind-down scenario, the ownership terms in Section 5.4 govern, and the wind-down options in Section 5.3 remain open to you. Nothing in this Agreement permits us to withhold finalized content, copy, photographs, or brand assets that belong to you.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.
Any disputes arising out of or related to these Terms or our services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Chelan County, Washington, in accordance with the rules of the American Arbitration Association.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page.
Changes to these Terms will not retroactively affect any active project terms already approved in writing. Any active projects at the time of a Terms update will continue under the Terms in effect when the project was approved.
We encourage you to review these Terms periodically. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
13. Contact
If you have any questions about these Terms of Service, or need clarification on any point, please don’t hesitate to reach out:
We typically respond to all inquiries within forty-eight (48) hours.
Let’s Build Something Great.
Reach out today — we respond within 48 hours.