Legal
Terms of Service
The agreement between you and Drawn In Code when we work together.
Effective Date: March 2026
The agreement between you and Drawn In Code when we work together.
Effective Date: March 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Drawn In Code (“we,” “us,” or “our”), a web design and development agency based in Wenatchee, Washington.
By engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with your project. We encourage you to read this document carefully before signing any project agreement.
Drawn In Code provides professional web design and development services for local businesses. Our offerings include, but are not limited to:
The specific scope, deliverables, and timeline for your project will be outlined in your individual project proposal or service agreement.
Every project follows our proven five-step process to ensure clarity, quality, and satisfaction at every stage:
We begin with a 30-minute discovery call to learn about your business, brand, audience, competitors, and goals. This conversation shapes the creative direction of your entire project.
We create a custom mockup of your homepage and key pages. You’ll review the design direction and provide feedback before we move to development.
We develop the full website with clean, performant code — fully responsive across all devices, optimized for speed, and structured for search engines.
You review the completed site and share your feedback. We refine the design and content through your included revision rounds until you’re completely satisfied.
Once approved, we handle deployment, DNS configuration, SSL setup, and final testing. We walk you through your new site and ensure you’re confident from day one.
Drawn In Code operates on a subscription model. There is no upfront design fee, no 50% deposit, no final-payment-before-launch — you pay as you use the site, not before you’ve seen it. The terms below apply to every tier and to both billing frequencies.
Monthly billing is the default. Your first charge runs on the launch date of your site — the day it goes live on your domain — and recurs on the same day of each calendar month thereafter. If your launch falls on the 31st, recurrence shifts to the last day of months that don’t have a 31st.
You may instead choose annual prepay, in which the full twelve (12) months of service are paid in a single charge on the launch date. The annual rate reflects a discount versus the monthly equivalent and is published on the pricing page for each tier. Wind-down and prorated refund handling for annual prepay is governed by Section 5.6.
Both billing options — monthly and annual prepay — are part of the twelve (12) month Initial Term described in Section 5.1. The choice of billing frequency does not change the length of the Initial Term; it only changes when money moves.
We accept ACH bank transfer and major credit cards (Visa, Mastercard, American Express, Discover). Charges are processed through our payment processor on the dates described in 4.1 and 4.2. You will receive an emailed receipt for every charge.
If a scheduled charge fails — expired card, insufficient funds, bank hold — we will reach out and ask you to update the payment method. There is a ten (10) day grace period from the original due date. After ten days without payment, the site may be paused (taken offline temporarily) until the balance clears, at which point we restore it. We do not assess per-invoice late-fee percentages; this is a subscription, not a project invoice.
There are no setup fees as part of standard subscription billing. If your project requires custom integrations beyond the included tier scope — for example, booking systems, payment processors, member logins, multi-language support, or third-party API connections — a one-time $500 setup fee applies. The fee is flat: it does not scale with the number of integrations or with project complexity. Setup fees are invoiced only after written client approval and are never bundled into the first subscription charge. Setup fees are non-refundable once work has begun (see Section 5.6(d)).
All prices shown on our pricing page, in proposals, and in client-facing documents are listed exclusive of applicable sales tax. Drawn In Code is based in Wenatchee, Washington, and we are required under Washington State law to collect and remit sales tax on digital services provided to clients located in Washington, as well as on certain custom development work regardless of client location. Where tax applies, it is calculated at the current statutory rate and added as a separate line item on your invoice or subscription receipt. Tax is computed and collected automatically through our payment processor (Stripe Tax), based on the billing address on file. If your organization is tax-exempt, please provide a valid exemption certificate before your first invoice and we will adjust accordingly. Questions about how tax applies to your specific situation are welcome — just reach out before signing the agreement.
This Agreement begins on the Engagement Start Date listed in your signed proposal and runs for an initial term of twelve (12) consecutive months (the “Initial Term”). We ask for a year up front because that’s how long it takes for a website to actually become yours — not just launch day, but the months of iteration and refinement that happen as you live with it.
After the Initial Term, this Agreement continues month-to-month until either you or Drawn In Code ends it by giving the other at least thirty (30) days’ written notice. Monthly fees continue to accrue through the end of the notice period.
When this Agreement ends, you choose how the site exits with you. Notify us in writing within fifteen (15) days of the effective end date.
(a) Site Transfer — $500 handoff fee
Within thirty (30) days after you pay the $500 handoff fee, we deliver: (i) the production source code as deployed at the end date; (ii) all finalized text and image content; (iii) final design files in standard transferable formats; (iv) a written inventory of third-party services and credentials in use; and (v) up to four (4) hours of remote hosting migration and domain transition support.
The $500 handoff fee compensates us for the actual work of packaging deliverables, writing deploy documentation, and being available during your handoff. It is a fee for that service — not a fee to convey ownership of materials you already own.
(b) Site Sunset — no charge
If you’d rather close the chapter than hand it off, we will take the site offline, archive a copy for ninety (90) days, and deliver a clean export of all published text, full-resolution images, and brand assets. Retiring a site shouldn’t cost you anything.
From day one, you own all content, copy, photographs, trademarks, logos, and brand assets you provide or direct us to create. All custom code, custom layouts, and final design deliverables created specifically for you are work made for hire and become yours upon completion of a Site Transfer under 5.3(a). Drawn In Code’s pre-existing tools, internal frameworks, and reusable components remain ours, but we grant you a perpetual, royalty-free license to use them as integrated into your delivered site.
Any pre-existing materials you provide (logos, copy, images) remain your property. You warrant that you have the right to use and grant us permission to incorporate these materials into your website. Third-party assets such as stock photography, fonts, or plugins used in your project remain subject to their respective licenses, and we will inform you of any such assets and their licensing terms.
Portfolio Rights: We retain the right to showcase your completed website in our portfolio, case studies, and marketing materials unless you explicitly request otherwise in writing prior to project commencement.
If you do not make a written election within fifteen (15) days of the end date, the Site Sunset option under 5.3(b) applies by default. We will send a single reminder at least seven (7) days before that deadline.
Clients who have prepaid for the year receive a different wind-down path than month-to-month clients. The four sub-points below apply only when annual prepay is in effect; otherwise Sections 5.2 through 5.5 govern.
(a) Notice period. Annual clients may end the engagement with ninety (90) days’ written notice at any time after the Initial Term, instead of the thirty (30) day notice that applies to monthly billing. The longer notice exists so we can hand off cleanly and so you get full value from months you’ve already paid for.
(b) Prorated refund. If you end the engagement mid-year, we refund the unused full months of your annual prepayment, calculated from the wind-down effective date. Partial months are not prorated. The refund formula is straightforward: (months remaining ÷ 12) × annual amount paid. Example: a Professional client on the annual plan (starting at $2,000 per year) who ends after seven (7) full months receives a refund of (5 ÷ 12) × $2,000 = $833, with no clawback on the seven months used. Actual amounts may be higher if the client’s scope puts them above the tier floor — the formula scales with whatever annual amount was actually paid.
(c) Default election. If an annual client does not respond to the wind-down election notice within fifteen (15) days, the default is Site Sunset (free archive) under 5.3(b), identical to month-to-month clients. The prorated refund described in 5.6(b) still applies.
(d) Setup fees are non-refundable once work has begun, regardless of billing frequency. This is the only non-refundable line item in the agreement.
Revisions come in two flavors: the rounds included during the initial build, and the ongoing monthly edits included with every subscription tier.
Build-phase revisions
Every project includes two (2) rounds of revisions during the initial build at no additional cost. A “revision round” is defined as a consolidated set of feedback provided at one time, covering design, layout, content, or functionality adjustments.
We encourage you to gather all feedback before submitting each round to make the most of your included revisions. Partial or piecemeal feedback submitted across multiple communications within the same revision window will be treated as a single round.
Additional revision rounds beyond the included two may be arranged at a mutually agreed-upon rate, which will be communicated and confirmed in writing before any additional work begins.
Build-phase revisions do not include changes to the originally agreed-upon project scope, such as adding new pages, features, or functionality. Scope changes will be quoted separately.
Ongoing monthly edits
After launch, every subscription tier includes a monthly allowance of content edits — two (2) per month on Starter, five (5) on Professional, and ten (10) on Premium. Ongoing edits exist so small changes stay small: swap a photo, fix a typo, update a price, change a hero headline. One request at a time, typical turnaround twenty-four to forty-eight (24–48) hours from when we receive it.
What counts as one edit: up to 150 words of copy changes on a page, or one image swap, or one small visual tweak (a color, a spacing adjustment, a button label). The same change repeated across many places — for example, updating a phone number in the footer of every page, or swapping a logo sitewide — counts as a single edit, not one per page.
What doesn’t count as one edit: a brand-new page, a new section added to an existing page, a full-page copy rewrite, a layout restructure, or a custom integration. Work at that scale is quoted separately as a small project at $75 per hour, with the estimated hours agreed in writing before any work begins.
Unused edits do not roll over from month to month. The allowance resets on your billing anniversary.
A successful project is a collaboration. To ensure we deliver the best possible result on schedule, we ask that you:
We deploy all websites on Netlify, a modern hosting platform known for exceptional speed, security, and reliability. Your site is served from a global CDN (Content Delivery Network) for fast load times worldwide.
Our optional monthly maintenance plans include:
Hosting is optional. If you choose not to subscribe to a maintenance plan, you are responsible for your own hosting, SSL, and ongoing maintenance from launch onward. Ownership of project deliverables and end-of-engagement handoff are governed by Section 5 (Term, Wind-Down & Ownership), and notice to end any active monthly hosting plan follows the thirty (30) day rule in Section 5.2.
To the fullest extent permitted by law, Drawn In Code shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, revenue, data, or business opportunities — arising out of or related to our services, regardless of the theory of liability.
Our total aggregate liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific project or service giving rise to the claim.
We are not responsible for any losses caused by third-party services, including but not limited to hosting providers, payment processors, domain registrars, or analytics platforms. We do not guarantee specific business outcomes, search engine rankings, or traffic results from any website we build.
Section 5 governs how this Agreement ends after launch. This Section 10 covers the narrower situation where the relationship ends before the site is delivered, or where one party needs to exit early for cause. Either party may invoke this Section by providing written notice (email is acceptable) to the other party.
If the Client ends the engagement before launch: Because Drawn In Code operates on a subscription model with no upfront deposit, there is nothing to claw back from a deposit and no requirement to pay a full project fee. Instead, any discovery, design, or build work performed during the pre-launch phase — before the first monthly subscription invoice has been issued — is documented and may be billed in a single final pro-rata invoice at $75 per hour, capped at the equivalent of one (1) month of the chosen tier’s standard monthly rate. If you have already moved past launch and into active monthly billing, the engagement winds down under Section 5 instead, and you remain responsible only for monthly charges already incurred — there is no clawback on months you have already used. Annual prepay refund handling is governed exclusively by Section 5.6.
If Drawn In Code ends the engagement before launch: We will provide all completed work and files to you, and refund any payments for work not yet performed.
Ending the Agreement for material breach: Either party may end this Agreement for material breach by the other party that remains uncured fifteen (15) days after written notice describing the breach. Ending the Agreement for breach does not waive the wind-down options in Section 5.3, which remain available to the Client.
Your work is always yours. In every wind-down scenario, the ownership terms in Section 5.4 govern, and the wind-down options in Section 5.3 remain open to you. Nothing in this Agreement permits us to withhold finalized content, copy, photographs, or brand assets that belong to you.
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.
Any disputes arising out of or related to these Terms or our services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Chelan County, Washington, in accordance with the rules of the American Arbitration Association.
We reserve the right to update or modify these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page.
Changes to these Terms will not retroactively affect any active project agreements. Any active projects at the time of a Terms update will continue under the Terms in effect when the project agreement was signed.
We encourage you to review these Terms periodically. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms of Service, or need clarification on any point, please don’t hesitate to reach out:
We typically respond to all inquiries within one business day.
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